Emerging worker-robot relations (WRRs) have various configurations (i.e., single worker, worker-client relation, or a team of workers), and are established within environments with complex sets of protocols with varying levels of autonomy (or not), and where power dynamics are at play. While WRRs promise new opportunities for innovation, cost reduction, and productivity, the actual impact of cognitive robots on work, workers, and management is yet to be unveiled. Workers may have diverse perceptions of how and whether WRRs are a positive development for them or not. Additionally, workers and unions may want to explore alternative scenarios where robots are not means of production imposed on workers but belong and act in solidarity with workers.
In line with principles of Industry 5.0 (planetary, societal, and workers’ well-being and social justice as central to work), there is an opportunity for technology design to re-configure power dynamics and improve job quality and retention, while providing meaningful and equitable work experiences for workers.
In this post-doctoral research project, our aim is to explore, understand, and reframe WRRs and workers-robot ownership of labor and the robot itself within the context of the cleaning industry.
We are going to hone-in data, robots, workers’ ownership of the workflow through analyzing narratives, imaginaries, and worldviews to unveil alternative configurations of ownership, agency, and solidarity.
Methodologically, our approach will be guided by design justice and organizational psychology. Research activities include:
- Conducting a literature review;
- Co-ethnography with workers, robots, unions, and legal scholars (including interviews field observations, and speculative enactments);
- Speculative Co-creation sessions to understand values, narratives, imaginaries, agency and ownership configurations of robots and WRRs relations thereof;
- Co-creation sessions to tangibly explore new ownership configurations and offer tools and strategies to workers and unions;
Our goal is to produce an actionable solidarity toolbox for long-term use, fostering awareness, understanding, and (worker) emancipation on how the robot operates, plus guiding new configurations of robot ownership. This will include a set of conditions for employers and employees if they will start working with automation/robotics.