As application manager, you'll join the Application Management Team, consisting of yourself and two direct colleagues. As a team you're part of the Digitalisation & Information Services (RDIS) team at RSM, one of Europe’s most international and innovative business schools.

Job description
Being an application manager means supporting academic and professional staff to navigate the software applications offered by RSM. The application manager is the first point of contact for software related questions and issues. This means that you'll be in frequent contact with business and end users, and need to know about the application portfolio or be able to learn it quickly.
As application manager you'll organise frequent knowledge sessions during which you go through system updates and educate end users on the inner workings of the software. End users are encouraged to be active participants in giving substance to these meetings, and you'll do this together with the other application managers.
To allow end users to be self-sufficient, we provide access to our knowledge-bases where users can find information via FAQs.
When new technology is introduced to the organisation, the Application Management Team is often involved in setting up requirements and aiding in the implementation. While projects related to new technologies are often led by the consultancy team, the input and assistance of the application managers is vitally important. This requires knowledge of what the business or operation needs, as well as the restrictions associated with that technology.
Being an application manager means working with academic and professional staff. While we support hybrid working, the Application Management Team tries to have someone on site and accessible every weekday to assist or intervene when necessary.

Day-to-day
The day starts with a daily scrum meeting, when you'll discuss what you did yesterday, the impediments you've encountered, how the team can help you, and what you're going to do today. Next, you'll go through the Jira ticket board as a team to discuss the status of unassigned or pending tickets.
Following this meeting you'll be working on an issue reported by an educator. They are unable to adjust the configurations of their course in one of our custom applications. After searching the back-end you notice that this is due to a previously unidentified software bug. You walk over to the Product Owner of the Operations Software Engineering team, right across from your office, and discuss the impact and severity of the bug. The bug will be handled in the next development iteration, during which you'll be asked to join the development cycle to test and/or accept the issue. The outcome is reported to the educator, and via the back-end you manually adjust the configuration, solving the issue.
During lunch you and several of your colleagues visit the foodcourt, which has a wide array of establishments to choose from. You're surrounded by students and colleagues from other departments; it's a great place to connect with people outside of your own department.
After returning from lunch, there's a knowledge session planned, which you and your direct colleagues are hosting. One of your colleagues is absent, due to an overlapping meeting they they need to attend about the implementation of Microsoft 365. During the knowledge session you inform the business about new features which are available in OSIRIS, and how they can use these features in their workings. The business has already prepared some questions, some of which are easily answered and overlap with one another. You take this as input to update the knowledge base because you realise multiple users were experiencing the same difficulty. The day is nearly at an end, and you're deciding whether you're going home, or if you want to visit the Paviljoen restaurant or the Smitse campus café, but before you leave, you write yourself a quick note describing your day, so you're well prepared for tomorrow's daily scrum.

• HBO+ education (preferably management or informatics, computer science, business information management)
• Fluent in English (CEFR C1)
• Fluent in Dutch (CEFR C1)
• Certified in one of the following: ITIL, ASL, Scrum/Kanban, Lean, Prince2, PMP, ToGAF, BiSL, ArchiMate, BPMN
  
  • If unavailable, this can be included in the onboarding.
• Experienced in role of application manager (+3 years)

Preferences:

• Versatile and knowledgeable in your experience with technology (e.g. system design, development, implementation)
• Communicative
• Driven to discover ins and outs of several applications
• Looking to make a positive social impact
• Explorative towards the needs of the users (e.g. user support principles and practice)
• Enthusiastic about sharing your knowledge and know-how (e.g. facilitated training)
• Knowledgeable in an academic or multi-disciplinary environment
• Experience with one of the following applications:
  
  • Microsoft 365 (Teams, Sharepoint, Office)
  • Osiris
  • Canvas or another LMS
  • Atlassian / Confluence

We offer an ambitious, international and dynamic environment, in which we compete with the top universities and business schools in the world. Your ambition and personal drive will be greatly valued, and we invest in personal development.

The conditions of employment correspond with the collective labour agreement for Dutch Universities (CAO NU). https://www.universiteitenvannederland.nl/en/collective-labour-agreement-of-dutch-universities

Salary is subject to training and experience and may vary from a minimum of € 3,186 (scale 8 CAO NU) up to a maximum of € 4,812 gross per month (scale 9 CAO NU), based on a full-time contract of 38 hours.

Erasmus University has attractive employment conditions, which include a holiday allowance of 8 per cent, an end-of-year bonus of 8.3 per cent, and a considerable number of vacation days.

EUR offers all employees an annual personal career budget which can be used to advance your skills and competences. There are lots of training, development, and coaching opportunities at EUR too.

Erasmus University Rotterdam

Erasmus University Rotterdam (EUR) is an internationally oriented university with a strong social orientation in its education and research, as expressed in our mission ‘Creating positive societal impact’. EUR is home to 4.100 academics and professionals and almost 33.000 students from more than 140 countries. Everything we do, we do under the credo The Erasmian Way – Making Minds Matter. We’re global citizens, connecting, entrepreneurial, open-minded, and socially involved. These Erasmian Values function as our internal compass and create EUR’s distinctive and recognizable profile. From these values, with a broad perspective and with an eye for diversity, different backgrounds and opinions, our employees work closely together to solve societal challenges from the dynamic and cosmopolitan city of Rotterdam. Thanks to the high quality and positive societal impact of our research and education, EUR can compete with the top European universities. www.eur.nl.

Rotterdam School of Management, Erasmus University (RSM) is one of Europe’s top-ranked business schools. RSM provides ground-breaking research and education furthering excellence in all aspects of management and is based in the international port city of Rotterdam – a vital nexus of business, logistics and trade. RSM’s primary focus is on developing business leaders with international careers who can become a force for positive change by carrying their innovative mindset into a sustainable future. Our first-class range of bachelor, master, MBA, PhD and executive programmes encourage them to become critical, creative, caring and collaborative thinkers and doers.
www.rsm.nl

RSM is an equal opportunity employer and explicitly encourages applications from candidates of all genders, ethnicities, and nationalities.

The RSM Digitalisation & Information Services department (RDIS) delivers research software engineering and consulting, customised software, and functional application support for our business lines. Demand management, IT purchasing and ordering, information management and the privacy officer are also in this department. The whole team consists of 20 staff and RDIS is known as a professional and caring department.

For more information about the Erasmus University, please visit our website www.eur.nl. For questions about the position, please contact Simon Gerritsen, Manager Software Engineering & Application Management RDIS, via gerritsen@rsm.nl.